Return Policy – Walkin’ Wheels Dog Wheelchairs Returns
It is our intention that every Walkin’ Wheels user be happy with their wheelchair. If you experience problems, please call us. Often we can help with a simple adjustment. If you feel the cart is not for you, we can issue a RETURN MATERIALS AUTHORIZATION. Please note that carts returned without a return materials authorization will not receive credit.
The Front Harness, The Rear Leg Rings, and the (optional) Walkin’ Lift Rear Harness cannot be returned for hygiene reasons once it has been tried on the dog. The Walkin’ Lift is useful without the cart, as a lifting harness to help your dog walk. Our optional handles are useful for this.
RETURNED UNOPENED WITHIN 14 DAYS: If you return the cart to us, unopened, with a Return Materials Authorization we will refund 90% of the cost of the entire cart, less shipping charges.
REFUSED DELIVERY: Please do not refuse delivery as we do get charged for this. If you refuse delivery, you will be charged a 15% restocking fee, plus the shipping charges for the return of your product.
RETURNED WITHIN 14 DAYS: If you try the cart and it does not work for your pet because of the design or fit, call us within 14 days from the day the cart is delivered to you. If we can’t correct it, we will issue you a return materials authorization and refund you up to 80% of the cart’s cost (less shipping). If refurbishing is needed due to scratches or wear, this will reduce your refund.
1 YEAR WARRANTY: The cart is warranted for one year against defects in workmanship (with the exception of normal wear and tear of the harness and wheels). If something breaks, please let us know and we will repair or replace the cart (at our option). You are responsible for all shipping charges.